Returns & Exchanges

For U.S. orders, we take returns on eligible items within 30 days of delivery. You can return it if:

• It was delivered to a U.S. address.
• It isn't final sale.
• It's unused, unwashed, and in the same condition you got it.
• It's in its original packaging.
• It's been 30 days or less since you bought it.

Binders have to come back clean and unmarked. We can't take binders with deodorant marks, dirt, stains, or any signs of wear.

Once your return arrives and we check it, approved refunds go out as store credit. Give us up to 5 business days after it reaches our warehouse.

Not sure? Email hello@transguysupply.com with your order number before you send anything back.

Wrong size? Every binder we carry gets a free size exchange within 30 days of delivery. That includes sale binders, unless the product page says otherwise.

• It has to be unworn and clean, with no deodorant marks, dirt, or signs of wear.
• It has to be in its original packaging.
• One exchange per order.
• Binding tape is final sale and can't be exchanged.

How it works:

1. Go to your order status page and submit a return request.
2. We email you a prepaid return label. It ships back in plain packaging with no product names on the outside.
3. Drop it in the mail. Your new size ships within 2 business days of us getting yours.

Questions? Email hello@transguysupply.com with your order number.

These are final sale for health, safety, and legal reasons, and can't be returned or exchanged:

• Packers and STPs
• Harnesses
• Pleasure items
• Underwear and swimwear
• Binding tape
• Hats and accessories
• HUNKY skincare and all care products
• All international orders

Skincare and body care (face wash, moisturizer, beard oil, body oil, body wash, hand cream, and the rest) is final sale once your order ships, opened or not. We can't tell if a product's been opened or used once it leaves our warehouse, and we can't resell returned skincare for health and hygiene reasons. That's standard across the skincare industry.

Binders aren't final sale. They get the free size exchange above.

Apparel isn't final sale either. Couldn't try it on? You can get a size swap or store credit within 30 days. For most swaps, you keep the original and we send you the right size.

Sizes vary between brands, so check the size chart on the product page before you order.

A chargeback doesn't override this policy. Final sale is shown at checkout, in your order confirmation, and on this page. Accounts with disputed charges on final sale orders may be restricted.

• You pay return shipping on returns that aren't defective.
• For binder exchanges, we cover it with a prepaid label.
• Original shipping and Route package protection are never refunded.
• For returns over $50, use a trackable service. We're not responsible for return packages lost in transit.

Put your packing slip in the box, or a note with your order number, so we can match it to your account.

Most items (binders and gear):
Transguy Supply c/o AMP Receiving
8015 Burleson Road
Unit 100, Dock Door 24 or 25
Austin, TX 78744

Made-to-order apparel (only if we ask for it back):
Transguy Supply
217 Wrangler Drive
Coppell, TX 75019

If something arrived damaged or wrong, tell us right away. Send hello@transguysupply.com one email with:

• Your order number
• A photo of the item
• The packing slip in the same photo

If it's approved, we'll reship the right item. If it's out of stock, we'll give you store credit. You don't have to send back a defective item unless we ask. This works the same for U.S. and international orders, and for final sale items too.

International orders are final sale, with no returns or exchanges. The only exception is an item that arrives damaged, defective, or wrong. Email us right away with your order number and a photo of the item and packing slip together.

• Customs fees, import duties, and local taxes are on you.
• We can't take responsibility for packages that customs delays, holds, takes, or destroys.
• It's on you to check that what you order is legal in your country.
• If an international package comes back to us, we may refund the item cost only. Shipping and Route fees aren't refundable.

In the EU? You can withdraw from your purchase within 14 days of delivery and return eligible items for a refund. Start it from your order status page. The 14 days start on delivery, not the order date. For health and hygiene reasons, sealed intimate items (underwear, swimwear, packers, STPs, harnesses, and toys) can't be returned once opened, and skincare and cosmetics can't be returned at all once the seal is broken.

• Refunds are store credit only. No cash refunds, and no refunds to your original payment method.
• Give us up to 5 business days after your return reaches our warehouse.
• We may also give store credit if a replacement is out of stock after an approved damage or defect claim.
• Original shipping and Route are never refundable.

See a pending charge but never got a confirmation email? Your order didn't go through. A pending charge is a hold, and no money has left your account. Holds drop off on their own in 3–7 business days. We can't release them, so contact your bank if it's still there after 7 days.

Before you contact your bank about anything, please reach out to us. We reply within 2 business days and can usually fix things faster than a chargeback. Chargebacks can take weeks and may get your account restricted.

By buying from Transguy Supply, you agree to this return policy, including store-credit-only refunds and final sale terms. See also our refund policy.