Refund policy
Returns &
Exchanges
Everything you need to know about returns, exchanges, store credit, final sale items, and what to do if something arrives wrong.
This page covers items that have already been delivered. For lost packages, delayed shipments, or delivery issues, see our Shipping Policy / FAQ →
U.S. Returns
For U.S. orders, returns are accepted within 30 days of purchase on eligible items.
- Unused and unwashed
- In the same condition it was received
- In the original packaging
Once your return is received and reviewed, approved refunds are issued as store credit. Please allow up to 5 business days after delivery to our warehouse for processing.
- Your order was delivered to a U.S. address
- The item is eligible (not final sale)
- The item is unused and in original packaging
- It has been 30 days or fewer since purchase
If you're unsure, email hello@transguysupply.com with your order number before sending anything back.
Binder Size Exchanges
Not the right size? Every binder we carry is eligible for a free size exchange within 30 days of delivery — including sale binders, unless otherwise noted at time of purchase.
- Unworn and clean
- Free of deodorant marks, dirt, or any signs of wear
- In original packaging
Go to your order status page and submit a return request.
We email you a prepaid return label — plain packaging, no product names outside.
Drop it in the mail. Your new size ships within 2 business days of us receiving yours.
Questions? Email hello@transguysupply.com with your order number.
Final Sale Items
The following items are final sale due to health, safety, and legal regulations. No exceptions.
Return Shipping
Where to Send Returns
Include the packing slip from your order, or a note with your order number so we can match it to your account.
8015 Burleson Road
Unit 100, Dock Door 24 or 25
Austin, TX 78744
Damaged, Defective, or Incorrect Items
If something arrived wrong or damaged, contact us immediately.
- Email hello@transguysupply.com with all of the following in one email:
- Your order number
- A photo of the item
- The packing slip in the same photo as the item
If approved, we'll reship the correct item. If out of stock, we'll issue store credit. You will not be required to return defective items unless we specifically request it.
International Orders
International orders are final sale. No returns or exchanges — the only exception is if an item arrives damaged, defective, or incorrect.
- No returns or exchanges on international orders
- If an item arrives damaged, defective, or incorrect, email us immediately with your order number and a photo of the item and packing slip together
- Customs fees, import duties, and local taxes are the customer's responsibility
- We cannot assume responsibility for packages delayed, held, confiscated, or destroyed by customs
- It is the customer's responsibility to verify that ordered items are legal in your country
- If an international package is returned to us, we may refund the item cost only — shipping and Route fees are non-refundable
Refunds & Store Credit
Store credit may also be issued if a replacement is out of stock after an approved damaged or defective claim. Original shipping and Route are non-refundable in all cases.
Seeing a pending charge but never received an order confirmation? +Your order didn't complete. A pending charge is an authorization hold — no money has left your account. If you didn't receive a confirmation email, the order was never placed.
Holds release automatically in 3–7 business days. We cannot release them — contact your bank directly if it hasn't cleared after 7 days.
By completing a purchase with Transguy Supply, you acknowledge our returns & refunds policy, including the store-credit-only refund structure and final sale terms.