Binder Exchange

1. Go to your order status page and submit a return request.
2. We email you a prepaid return label. It ships back in plain packaging with no product names on the outside.
3. Drop it in the mail. Your new size ships within 2 business days of us getting yours.

Not sure which size to swap to? Check the binder size chart.

• It has to be unworn and clean, with no deodorant marks, dirt, stains, or signs of wear.
• It has to be in its original packaging.
• One exchange per order, within 30 days of delivery.
• Binding tape is final sale and can't be exchanged.

Just ordered? For 30 minutes after checkout, you can change item sizes, your address, or contact info yourself from your order status page or the Shop app, or cancel for a full refund to your original payment.

Other U.S. returns are store credit only and need to be requested and mailed within 30 days of delivery. Packers, STPs, harnesses, pleasure items, underwear, swimwear, hats, and accessories are final sale, and so are all international orders. Everything else is in our returns and exchanges policy.

Before you open a dispute with your bank, please reach out to us. We reply within 2 business days and can usually fix things faster than a chargeback.