For U.S. orders, our policy lasts 30 days. If there is an error with your order or there is an issue with delivery, please notify us immediately so that we may resolve the issue. Unfortunately, if 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, underwear, packers and STPs are exempt from being returned or exchanged. Please make sure you read the product descriptions and consult our size guide before purchasing these items.
Only regular priced items may be refunded, unfortunately, sale items or items purchased with discount codes cannot be refunded.
To return your product, you should mail your product to:
925 Bergen St, Unit 102
Brooklyn, NY 11238
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we strongly suggest using a trackable shipping service or purchasing shipping insurance.
We do not currently accept returns or exchanges for international orders. Additionally, we cannot assume responsibility for items held up in customs or packages that have been confiscated.
We will be as discreet as possible on customs labels, but we are required to indicate the contents inside and the retail price. It is the responsibility of the customer to make sure that items being shipped are legal in your area.
It's also important to note that your country may charge you duty or tax in order for you to pick up your package. Transguy Supply is not responsible for any taxes, tariffs or duties that are levied. Please note that the import duty rate for importing underwear ranges between 0% and 45% depending on the country you are importing into. We are unable to process refunds for items seized by customs.